JanataMart is committed to delivering fresh groceries to your doorstep quickly and efficiently. This policy outlines our shipping and delivery procedures.
1. Delivery Areas
We currently deliver to selected areas in:
- Vijayawada
- Guntur
- And other cities across Andhra Pradesh
Check the app for delivery availability in your pincode. We are continuously expanding our service areas.
2. Delivery Time Slots
2.1 Available Slots
- Morning: 6:00 AM - 10:00 AM
- Afternoon: 12:00 PM - 4:00 PM
- Evening: 4:00 PM - 8:00 PM
- Night: 8:00 PM - 10:00 PM
2.2 Delivery Options
- Express Delivery: Within 2-3 hours (based on availability)
- Same-Day Delivery: Order before 6 PM for delivery by 10 PM
- Scheduled Delivery: Choose your preferred date and time slot
3. Delivery Charges
| Order Value |
Delivery Charge |
| Above ₹500 |
FREE |
| ₹200 - ₹499 |
₹20 |
| Below ₹200 |
₹40 |
Note: Delivery charges may vary during peak hours, festivals, or adverse weather conditions.
4. Order Processing
4.1 Order Confirmation
- Orders are confirmed by local vendors within 15-30 minutes
- You will receive notification once your order is confirmed
- Payment is processed at the time of confirmation
4.2 Order Preparation
- Fresh produce is handpicked by our vendors
- All items are quality-checked before packing
- Products are packed hygienically in secure packaging
5. Delivery Process
5.1 Dispatch
- You will receive notification when your order is out for delivery
- Track your delivery in real-time through the app
- Our delivery partner will call you before reaching
5.2 Receiving Your Order
- Please be available at the delivery address
- Verify order contents at the time of delivery
- Report any missing or damaged items immediately
- OTP verification required for some orders
6. Delivery Address
Please ensure:
- Complete and accurate address with landmark
- Working contact number
- Alternate contact number (recommended)
- Specific delivery instructions, if any
7. Contactless Delivery
For your safety, we offer contactless delivery:
- Request contactless delivery at checkout
- Order will be placed at your doorstep
- Delivery partner will maintain safe distance
- Payment should be made online for contactless delivery
8. Failed Delivery
If delivery fails due to:
- Customer unavailable: ₹30 redelivery charge applies
- Incorrect address: ₹50 redelivery charge applies
- Customer refused: Return and refund policy applies
9. Special Delivery Services
9.1 Bulk Orders
- Orders above ₹5000 qualify as bulk orders
- May require 1-2 hours extra preparation time
- Dedicated delivery support
9.2 Subscription Delivery
- Set up daily/weekly recurring orders
- Flexible delivery schedule
- Priority delivery for subscribers
10. Delivery Exceptions
Delivery may be delayed or suspended due to:
- Natural disasters or extreme weather conditions
- Public holidays or local bandhs
- Government restrictions or curfews
- Technical issues or system maintenance
- Other unforeseen circumstances
You will be notified promptly of any such delays.
11. Packaging
- Eco-friendly packaging materials used
- Separate packing for different product categories
- Insulated bags for fresh produce (when needed)
- Secure sealing to prevent spillage
12. Quality Assurance
We ensure:
- Fresh and hygienic products
- Proper temperature maintenance during transit
- No damaged or expired items
- Weight accuracy with digital weighing scales
13. Customer Support
For delivery-related queries:
Delivery Helpline: +91 9876543210
Email: delivery@janatamart.com
In-app Support: Available 24/7
Address: Vijayawada, Andhra Pradesh, India - 520001